Terms of use

1. Agreement

By creating an account or using the Tendfuls website or service you agree to these terms and to our privacy policy. If you use Tendfuls on behalf of an organization, you confirm you have authority to bind it, and "you" includes that organization. Organizations on the Growth plan may also sign a separate agreement, including a Business Associate Agreement, which takes precedence where it conflicts with these terms.

2. Accounts

• You must be at least 16 and provide accurate information
• You are responsible for keeping your login secure and for activity under your account. Enable two-factor authentication; it is required for provider and organization accounts
• Tell us immediately at security@tendfuls.com if you believe your account has been compromised

3. Records and ownership

• A record's content belongs to its owner (the person being cared for, or their family or legal guardian, or the organization that created it with the family's involvement). We claim no ownership of record content
• You grant us a limited licence to store, process, display and export record content solely to provide the service to you and your team
• The owner may export the full record at any time and delete it at any time
• You are responsible for having the right to enter information about another person into a record, including any consent required by law

4. Team members

Team members are invited by the owner and see only the categories they have been granted. By accepting an invitation you agree to use the record only for the care of the person it concerns, to keep it confidential, and to follow any professional obligations that apply to you. The owner may change or remove your access at any time. Every access is logged and visible to the owner.

5. Acceptable use

You may not:

• Access a record, or parts of it, that you have not been granted
• Enter information you do not have the right to share
• Use the service to harass, harm or discriminate against anyone
• Attempt to defeat security, permissions or audit logging
• Scrape, resell or build a competing service from the platform
• Upload malware or unlawful content

6. Plans and payment

• Plans (Roots, Roots+, Growth) are billed monthly in advance in US dollars at the prices shown on the pricing page, plus any applicable taxes
• A 14-day trial of Roots+ is included for each new record; no payment is taken until it ends and you choose a plan
• Payments are processed by our payment provider; we do not store card numbers
• We may change prices with at least 30 days' notice by email. Changes apply from your next billing date after the notice period
• Fees are non-refundable except where the law requires otherwise or where we have failed to provide the service

7. Cancellation and lifetime access

You may cancel at any time; the plan stays active until the end of the paid period. After cancellation the owner keeps read access to the record indefinitely and may export it at any time, free of charge. Adding new entries, insights, and inviting new team members require an active plan. We may retire the lifetime-access commitment only if we cease operating the service, in which case we will give at least 90 days' notice and keep export available throughout.

8. Not medical advice

Tendfuls is a coordination and record-keeping tool. Pattern detection and insights are statistical observations about the data in a record; they are not diagnoses, treatment recommendations or medical advice, and they may be wrong or incomplete. Decisions about care remain with the family and the qualified professionals involved. Tendfuls is not an emergency service; in an emergency contact local emergency services.

9. Our content

The Tendfuls software, design, name and logo are ours or our licensors'. You may use them only as part of using the service. Feedback you give us may be used without obligation to you.

10. Availability

We aim for high availability but do not guarantee uninterrupted service. We may modify features with reasonable notice where the change is material, and we will not remove the ability to export your data.

11. Liability

To the extent permitted by law: the service is provided "as is"; we are not liable for indirect, consequential or special losses, or for loss of data that you could have exported; and our total liability to you in any 12-month period is limited to the amount you paid us in that period. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Consumers in the EU and UK keep all their statutory rights.

12. Termination

You may close your account at any time after exporting your data. We may suspend or terminate accounts that materially breach these terms, with notice where practicable, and we will keep export available for at least 30 days after termination unless the law prevents it.

13. Law and disputes

These terms are governed by the laws of Spain. Disputes will be heard by the courts of Spain, except that consumers may bring claims in their home country where the law allows. EU consumers may also use the European Commission's online dispute resolution platform.

14. Changes

We may update these terms. Material changes will be emailed to account holders at least 14 days before they take effect. Continued use after that date means you accept the new terms.

15. Contact

Tendfuls, Spain. hello@tendfuls.com. See the contact page for other addresses.